Frequently Asked Questions
Stormwater Victoria is the convenor of the 2018 Stormwater Victoria Conference. Further information on Stormwater Victoria can be obtained by visiting www.stormwatervictoria.com.au.
GEMS Event Management Australia are Professional Conference Organisers who have been engaged to assist in the management of the 2018 Stormwater Victoria Conference. GEMS are members of Meetings and Events Australia and the Professional Conference Organisers Association. Further information on our company is available at www.gemsevents.com.au.
The 2018 Stormwater Victoria Conference Program has been designed for the following stormwater professionals:
The Conference will be held on Wednesday, 6th and Thursday, 7th June, 2018.
The 2018 Conference will comprise of:
Full details of the Conference Registration Fees are available on the 'Registration Fees' page of this website.
Conference Registration Fees include Catering for Morning Tea, Lunch and Afternoon Tea, a Delegate Workbook, a full Delegate List and access to Conference sessions and presentations.
Please note that only 'Full Conference Registrations Including the Conference Dinner' will have a ticket to attend the Conference Dinner included in their registration.
Splitting of full conference registrations is not allowed under any circumstances. Delegates who only wish to attend one day of the conference must register as a Day Delegates.
No. The minimum registration for the conference is a Day Delegate Registration Package which covers one full day's conference attendance. Delegates cannot register to attend a single session or a half day session.
All cancellations must be advised to GEMS Event Management Australia in writing (either by fax or email) before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within two (2) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration will not be cancelled and full registration will still be payable.
Cancellations received in writing by the Conference Organisers by Friday, 4th May 2018 will be accepted and all fees refunded less an AUD$125 administration fee.
Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to the Conference Organisers prior to the Conference. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted.
Yes. Such changes must be advised to GEMS in writing (either by fax or email) by no later than five (5) working days prior to the commencement of the Conference, Wednesday, 6th June, 2018.
No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.
In the case of medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organisers must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of a situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the Administration fee along with any catering charges incurred as a result of their registration for all catering events at which they were scheduled to attend.
All delegates booking accommodation through GEMS Event Management Australia will be required to pay for their accommodation upon booking, covering those charges quoted in the accommodation rate. All delegates are responsible for payment of any additional charges on checkout of the hotel.
Please contact GEMS Event Management Australia to cancel your accommodation prior to the Conference. If you need to cancel your accommodation booking at any time, a cancellation fee may be charged by the hotel, subject to the hotel cancellation policy.
If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day, you may find that you have forfeited reservation and may have been charged a non arrival fee.
Registrations for 2018 Stormwater Victoria Conference will close at 5.00 pm on Friday, 4th May, 2018 in order to finalise all arrangements for the Conference. Late registrations may be accepted for the Conference. Late registrations may be accepted after this date by contacting GEMS Event Management Australia and a late fee of AUD$55 will be applied. Delegates who choose to register onsite will be required to pay for all related costs immediately, by cash or by credit card. Receipts will be sent to the delegate concerned after the Conference. The Organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates and there is a risk that social program functions may be fully subscribed.
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expense.
The insurance should cover loss arising from the cancellation of the Conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the Conference Organisers for any person not holding insurance.
Please visit the 'Venue and Travel' page on the Conference Website for full details of the venue and travel options.
Please visit the 'Venue and Travel' page on the Conference Website for full details of the parking charges at the venue.
If you require disability specific facilities, please notify the organisers by indicating your requirements on the registration form.
In the event of industrial disruptions, GEMS Events Management Australia Pty Limited or Stormwater Victoria cannot be held responsible for any losses incurred by delegates. The program is correct at the time of printing, but the organisers reserve the right to alter the programme as is deemed necessary.
Stormwater Victoria and/or GEMS Events Management Australia Pty Limited shall not be held liable for personal accidents, losses or damage to private property of registered delegates of the Meeting. Delegates should make their own arrangements with respect to personal insurance.
For information about the 2018 Stormwater Victoria Conference including Exhibition, Sponsorship, Registration and general conference enquiries please contact:
Phone: +61 2 9744 5252
For all Conference enquiries, please contact
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WEDNESDAY 6TH – FRIDAY 8TH June, 2018 | sheraton melbourne hotel, VICTORIA